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Please email the department on the address above or call on 0113 3926300 and we will post them to you. Please tell us what type of battery your child requires (Brown, Orange, Blue) and do not ask for any more than they will need.

Please email the department on the address above or contact us on 0113 3926300 and we will be happy to post some to you.

Please email or call the department, we may in some cases be able to order a replacement as some of our moulds have been electronically stored.

Please call or email the department to advise us that your child requires a new ear mould. We will arrange an appointment as soon as possible for one of our paediatric team at Seacroft to see them for this.

Please email or call the department and someone will discuss with you the best way of obtaining a replacement aid/s.

If your child’s hearing aid/s is/are not working properly, try replacing the battery first.  if this does not rectify the problem, check to see if the tubing is blocked (wax/debris) and if it can be removed safely. You could try to look at the troubleshooting video at  to see if you can resolve the problem yourself.

If this still does not work, please contact us by email or phone. 

You can use unscented/antibacterial wipes to clean your child’s ear mould/s. You can also wash the ear mould in warm soapy water and leave to dry overnight. Please ensure there is no water left in the tubing as this may prevent the sound getting through. A gentle shake and dislodge the water from the tubing easily. The tubing can be cleaned using a pin or paperclip; you can also use a small brush such as a dental brush to clean the tubing.If you are not sure how to do this, please ask the audiologist at your next appointment to show you.

You may also find the following useful:

• The also has useful information about hearing aids which is suitable for older children and parents on re-tubing and fitting hearing aids, how to troubleshoot and other useful videos and journals
• The website has lots of invaluable information about hearing loss and hearing aids, and you can find some useful videos such as how to re-tube your child’s ear mould etc

Please email or call the department. An appropriate appointment can be booked or an audiologist may be able to contact you to discuss the options.